Shipping policy

Shipping Policy Effective Date: Upon placing an order, all customers acknowledge and consent to the following terms governing the shipment, delivery, and transit of purchased goods.

1. Dispatch and Processing Timelines Orders are processed in accordance with operational capacity and are subject to variable processing periods. FlexSupport™ does not guarantee specific dispatch dates and expressly disclaims any liability arising from processing delays attributable to order volume, supplier availability, or circumstances beyond the Company's direct control.

2. Estimated Delivery Timeframes Any delivery timeframes communicated at checkout or through product listings constitute estimates only and do not represent contractual commitments. FlexSupport™ expressly disclaims all liability for delays in transit, including but not limited to delays caused by carrier operations, customs clearance procedures, weather events, or force majeure circumstances.

3. Non-Receipt of Goods Once an order has been dispatched and a tracking reference issued, the responsibility for the physical transit and delivery of goods transfers to the designated third-party carrier. FlexSupport™ assumes no liability for parcels that are lost, misdelivered, stolen, or otherwise undelivered following handover to the carrier. Customers are advised to direct all non-receipt inquiries to the relevant carrier using the tracking information provided.

4. Late Delivery Disclaimer FlexSupport™ shall not be held liable for any direct, indirect, incidental, or consequential damages arising from late delivery, including but not limited to financial loss, missed deadlines, or inconvenience. Estimated delivery windows are provided in good faith and do not constitute a guarantee of delivery by any specific date.

5. Customs, Duties, and Import Regulations For international shipments, the customer assumes full responsibility for any applicable customs duties, import taxes, or regulatory fees imposed by the destination country. FlexSupport™ accepts no liability for delays or non-delivery resulting from customs inspections or regulatory holds.

6. Incorrect Delivery Information FlexSupport™ shall bear no responsibility for failed or delayed deliveries resulting from inaccurate, incomplete, or outdated shipping information provided by the customer at the time of purchase. Any costs incurred in re-routing or re-dispatching such orders shall be borne exclusively by the customer.

7. Acceptance of Terms By completing a purchase, the customer confirms full understanding and acceptance of this shipping policy, including the explicit acknowledgment that FlexSupport™ bears no liability for non-receipt or late delivery of goods once dispatched.